Arvello Privacy Policy
1. Introduction
Arvello (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. In this privacy policy, we transparently inform you how and why we collect, use, store, and protect your data in accordance with the General Data Protection Regulation (GDPR).
This privacy policy applies to all personal data collected via our website, webshop, and services.
2. Data Controller
Arvello is the data controller for your personal data as defined in the GDPR.
Contact details:
• Email: info@arvello.com
• Address: Randweg-oost 35, 6021PA Budel, Netherlands
• Telephone: +31 6 20207257
3. What personal data we process
We process various categories of personal data depending on how you use our website:
3.1 When visiting the website
• IP address
• Timestamp of visit
• Browser and device data
• Cookies and similar tracking technologies
3.2 When subscribing to the newsletter
• First and last name
• Email address
3.3 When registering an account and placing an order
• First and last name
• Address details (billing and/or shipping address)
• Email address
• Telephone number
• Order details
• IP address
3.4 Customer service and communication
• Correspondence data (e.g., email and chat)
• Any additional data you provide yourself
3.5 Additional
• Feedback or reviews you publish yourself
• Marketing data when you give consent
4. Purposes of processing
We use your personal data for the following purposes:
- Performance of the agreement:
○ Processing and delivering orders
○ Order confirmations and status updates - Customer service:
○ Responding to questions and complaints - Newsletter and marketing:
○ Sending communications if you have explicitly consented - Service improvement:
○ Website and service optimization - Legal obligations:
○ Administration, accounting, and tax obligations - Online advertising and retargeting:
○ Showing personalized ads on platforms such as Meta (Facebook & Instagram) and other advertising channels
○ Applying retargeting to reach website visitors again
5. Legal basis
We process your personal data based on:
• Performance of the agreement with you
• Consent for marketing communications and cookies
• Legal obligations
• Our legitimate interests such as improving the website, services, and marketing
6. Sharing with third parties
Your personal data is only shared with third parties when necessary to perform our services:
• Payment and PSP partners
• Shipping and logistics partners
• IT and hosting providers
• Marketing services (with your consent)
• Customer service tools
• Authorities when legally required
We do not sell your personal data to third parties for commercial purposes.
External partners and links:
• For some services (for example Meta, Google, cloud services, or payment providers), the privacy policies of those partners apply.
7. Retention periods
We do not retain personal data longer than necessary for the purpose for which it was collected or as legally required.
8. Security
We take appropriate technical and organizational measures to protect your personal data against loss, theft, unauthorized access, alteration, or disclosure. This includes, among other things:
• SSL encryption of data transmission
• Secure storage of data
• Restricted staff access
9. Your rights
Under the GDPR you have several rights:
• Access: view what data we hold about you
• Correction: request correction of inaccurate data
• Deletion: request erasure when possible
• Restriction of processing: request limitation of processing
• Objection: object to processing for certain purposes
• Data portability: receive your data in a structured format
• Withdraw consent: withdraw marketing consent at any time
Requests can be sent to info@arvello.com.
10. Cookies and tracking
Our website uses cookies and similar technologies for various purposes. No personal data is stored directly in cookies.
10.1 Functional cookies
• Saving preferences (such as language choice)
• Tracking settings during navigation (such as filter options)
• Remembering shopping cart and login details
• Supporting chat conversations and website functionality
• Distributing server load for optimal speed
10.2 Analytical cookies
• Measuring website usage via tools such as Google Analytics and Hotjar
• Detecting errors, improving usability, conducting A/B tests
10.3 Advertising cookies
• Displaying personalized ads based on website visits
• Retargeting for marketing purposes on Meta, Google, Criteo, and other networks
• Measuring advertising performance and linking it to purchase actions
10.4 Managing cookies
• You can manage cookies via browser settings and withdraw consent at any time
• Retargeting opt-out is also possible via Meta/Google settings
• More information and opt-out options via YourOnlineChoices
11. Online advertising and retargeting
Arvello uses online advertising platforms, such as Meta (Facebook & Instagram) and possibly other third parties, to display ads tailored to your interests. This is partly done via retargeting, allowing us to reach website visitors again with relevant ads.
What we do:
• Place tracking cookies or similar technologies on our website
• Collect data about your website visits and interactions
• Segment audiences for advertising based on interest and behavior
Legal basis for processing:
• Retargeting is based on your consent for marketing cookies or, in some cases, on our legitimate interest in promoting our services
Your rights:
• You can withdraw consent for marketing cookies at any time via our cookie settings
• You can object to personalized ads via Meta or other advertising platform settings (opt-out links)
12. Minor users
Our website is not intended for children under 16 years of age. We do not knowingly collect personal data from minors. If we discover that we have processed data of a minor, we will immediately delete it. Registration or newsletter subscription under 16 requires parental or guardian consent.
13. International transfer
If we process personal data outside the EU/EEA, this takes place based on adequate safeguards, such as standard contractual clauses or other legal mechanisms.
14. Complaints with supervisory authority
You have the right to file a complaint with the Dutch Data Protection Authority if you believe we are not handling your personal data correctly.
15. Changes to this privacy policy
We may update this privacy policy from time to time to comply with changing laws and regulations or modified business processes. Current versions are always available on our website.
16. Contact
Do you have questions about this privacy policy or do you want to exercise your rights? Contact us:
info@arvello.nl
+31 6 20207257
Randweg-oost 35, 6021PA Budel, Netherlands
Last update: February, 2026