General Terms and Conditions Arvello

Table of Contents

Article 1 – Definitions

Article 2 – Identity of the entrepreneur

Article 3 – Applicability

Article 4 – The offer

Article 4A – Product information, scent experience and allergens

Article 5 – The agreement

Article 6 – Right of withdrawal

Article 7 – Costs in case of withdrawal

Article 8 – Exclusion of the right of withdrawal

Article 9 – The price

Article 10 – Conformity and warranty

Article 10A – Liability

Article 11 – Delivery and execution

Article 11A – Force majeure

Article 12 – Duration transactions: duration, termination and extension

Article 13 – Payment

Article 14 – Complaints procedure

Article 15 – Disputes

Article 16 – Additional or deviating provisions

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Cooling-off period: the period during which the consumer can exercise the right of withdrawal.
Consumer: a natural person who is not acting for purposes related to their trade, business or profession and enters into a distance agreement with the entrepreneur.
Day: calendar day.
Duration transaction: a distance agreement relating to a series of products and/or services, where the delivery and/or purchase obligation is spread over time.
Durable medium: any tool that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction.
Right of withdrawal: the consumer’s option to cancel the distance agreement within the cooling-off period.
Model withdrawal form: the form made available by the entrepreneur which a consumer may complete to exercise the right of withdrawal.
Entrepreneur: the natural or legal person offering products and/or services to consumers at a distance.
Distance agreement: an agreement concluded within an organized system for distance selling, using one or more means of distance communication up to and including conclusion of the agreement.
Means of distance communication: a method used to conclude an agreement without the consumer and entrepreneur being physically present together.
General Terms and Conditions: the present terms and conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

Entrepreneur name: Arvello
Registered address: Randweg-Oost 35, 6021PA, Budel, Netherlands

Visiting address: Randweg-Oost 35, 6021PA, Budel, Netherlands

Telephone number: +31 20207257

Email address: info@arvello.com

Chamber of Commerce number: 53493028

VAT identification number: NL002232685B40

Article 3 – Applicability

These General Terms and Conditions apply to every offer made by the entrepreneur and to every distance agreement and order concluded between entrepreneur and consumer.
Before the distance agreement is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the remote agreement is concluded that the general terms and conditions can be viewed at the entrepreneur’s premises and will be sent free of charge as soon as possible at the consumer’s request.
If the agreement is concluded electronically, the terms may be provided electronically in a way that allows the consumer to store them on a durable medium.
If specific product or service conditions also apply, the consumer may always rely on the most favorable provision in case of conflict.
If any provision is void or invalid, the remaining provisions remain in effect. The invalid provision will be replaced by one that reflects the original intent as closely as possible.
Situations not covered by these general terms and conditions must be assessed in accordance with the essence of these general terms and conditions.
Any ambiguities regarding the interpretation or content of one or more provisions of our terms and conditions must be interpreted in accordance with the essence of these general terms and conditions.

Article 4 – The Offer

If an offer has a limited validity period or conditions, this will be explicitly stated.
Offers are non-binding. The entrepreneur may modify them.
The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious mistakes or errors in the offer are not binding on the entrepreneur.
Images, specifications and data are indicative and cannot lead to compensation or termination.
Colors displayed may differ from actual colors.
Each offer clearly states rights and obligations, including:
1. price including taxes
2. delivery costs
3. formation of the agreement
4. applicability of withdrawal rights
5. payment and delivery method
6. acceptance period
7. communication costs
8. archiving of the agreement
9. ability to review/correct provided data
10. available languages
11. codes of conduct
12. minimum duration for ongoing agreements

Article 4A – Product Information, Scent Experience and Allergens

The products offered include fragrances and related products. The entrepreneur takes the utmost care to provide as complete and accurate a description of the products as possible.
Scent perception is subjective and may vary. No guarantee is given regarding individual preferences.
Minor variations in scent, color, packaging or composition may occur and do not justify compensation or termination if within legal norms.
Consumers are responsible for checking ingredients and allergens listed. The entrepreneur is not liable for allergic reactions or consequences of use unless caused by intent or gross negligence.

Article 5 – The Agreement

The agreement is concluded when the consumer accepts the offer and fulfills the conditions.
If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of acceptance of the offer electronically. As long as the entrepreneur has not confirmed receipt of this acceptance, the consumer can terminate the agreement.
If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.
The entrepreneur may, within legal frameworks, ascertain whether the consumer is able to meet his payment obligations, as well as all facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request, stating reasons, or to attach special conditions to the execution.
The entrepreneur shall provide the consumer with the following information in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:
1. the visiting address of the entrepreneur’s place of business where the consumer can submit complaints;
2. the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
3. information about guarantees and existing after-sales service;
4. the information referred to in Article 4(3) of these terms and conditions, unless the entrepreneur has already provided this information to the consumer prior to the execution of the agreement;
5. the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration.
In the case of a duration transaction, the provision in the previous paragraph shall only apply to the first delivery.
All agreements are subject to product availability.

Article 6 – Right of Withdrawal
Upon delivery of products

When purchasing products, the consumer has the option to terminate the agreement without giving reasons within 14 days. This cooling-off period commences on the day after the product is received by the consumer or a representative designated in advance by the consumer and made known to the entrepreneur.
During the cooling-off period, the consumer will handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If they exercise their right of withdrawal, they will return the product with all accessories supplied and, if reasonably possible, in its original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.
If the consumer wishes to exercise his right of withdrawal, he is obliged to notify the entrepreneur within 14 days of receipt of the product. The consumer must do so using the model form. After the consumer has indicated that he wishes to exercise his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods have been returned in time, for example by means of proof of shipment.
If, after the periods specified in paragraphs 2 and 3 have expired, the customer has not indicated that they wish to exercise their right of withdrawal or has not returned the product to the entrepreneur, the purchase is final.

For the provision of services:

For the provision of services, the consumer has the option to terminate the agreement without giving reasons for at least 14 days, starting on the day the agreement was entered into.
To exercise their right of withdrawal, consumers must follow the reasonable and clear instructions provided by the entrepreneur in the offer and/or at the latest upon delivery.

Article 7 – Costs in Case of Withdrawal

If the consumer exercises their right of withdrawal, they will only be liable for the costs of returning the goods.
If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after withdrawal. This is subject to the condition that the product has already been received by the online retailer or that conclusive proof of complete return can be provided. Refunds will be made using the same payment method used by the consumer, unless the consumer expressly agrees to a different payment method. Refunds will be made using the same payment method used by the consumer, unless the consumer expressly agrees to a different payment method.
If the product is damaged due to careless handling by the consumer themselves, the consumer is liable for any reduction in the value of the product.
The consumer cannot be held liable for any reduction in the value of the product if the entrepreneur has not provided all the legally required information about the right of withdrawal; this must be done before the purchase agreement is concluded.

Article 8 – Exclusion of the Right of Withdrawal

The entrepreneur may exclude the consumer’s right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, at least in good time before the conclusion of the agreement.
Exclusion of the right of withdrawal is only possible for products:
1. that have been created by the entrepreneur in accordance with specifications provided by the consumer;
2. that are clearly personal in nature;
3. that cannot be returned due to their nature;
4. that can spoil or age quickly;
5. whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence;
6. for individual newspapers and magazines;
7. for audio and video recordings and computer software whose seal has been broken by the consumer;
8. for hygiene products whose seal has been broken by the consumer.
Exclusion of the right of withdrawal is only possible for services:
1. relating to accommodation, transport, restaurant services, or leisure activities to be performed on a specific date or during a specific period;
2. whose delivery has begun with the consumer’s express consent before the cooling-off period has expired;
3. relating to betting and lotteries.

Article 9 – The Price

During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes resulting from changes in VAT rates.
Contrary to the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, at variable prices. This dependence on fluctuations and the fact that any prices quoted are target prices will be stated in the offer.
Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.
Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:
1. they are the result of statutory regulations or provisions; or
2. the consumer has the authority to terminate the agreement with effect from the day on which the price increase takes effect.
The prices stated in the offer of products or services include VAT.
All prices are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors. In the event of printing and typesetting errors, the entrepreneur is not obliged to deliver the product at the incorrect price.

Article 10 – Conformity and Warranty

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the statutory provisions and/or government regulations existing on the date the agreement was concluded. If agreed, the entrepreneur also guarantees that the product is suitable for use other than normal use.
A warranty provided by the entrepreneur, manufacturer or importer does not affect the statutory rights and claims that the consumer may assert against the entrepreneur under the agreement.
Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 2 weeks after delivery. The products must be returned in their original packaging and in new condition.
The entrepreneur’s warranty period corresponds to the manufacturer’s warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.
The warranty does not apply if:
a. the consumer has repaired and/or modified the delivered products themselves or has had them repaired and/or modified by third parties;
b. the delivered products have been exposed to abnormal conditions or have otherwise been handled carelessly or contrary to the instructions of the entrepreneur and/or treated contrary to the instructions on the packaging.
The defect is wholly or partly the result of regulations imposed or to be imposed by the government regarding the nature or quality of the materials used.

Article 10A – Liability

The entrepreneur is only liable for direct damage resulting from intent or gross negligence on the part of the entrepreneur.
The liability of the entrepreneur is in all cases limited to the amount of the order, or at least to the amount paid out by the entrepreneur’s insurer.
The entrepreneur is never liable for indirect damage, including but not limited to consequential damage, lost profits, missed savings, or damage due to business interruption.
The entrepreneur is not liable for damage arising from incorrect or improper use of the products, nor for damage resulting from allergic reactions, unless there is a product defect contrary to statutory conformity requirements.

Article 11 – Delivery and Execution

The entrepreneur shall exercise the greatest possible care when receiving and executing orders for products and when assessing applications for the provision of services.
The place of delivery shall be the address made known to the company by the consumer.
Subject to the provisions stated in paragraph 4 of this article, the company shall execute accepted orders with due speed but no later than within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot or can only partially be executed, the consumer shall be informed of this no later than 30 days after placing the order. In that case, the consumer has the right to dissolve the agreement free of charge. The consumer is not entitled to compensation.
All delivery periods are indicative. The consumer cannot derive any rights from any stated periods. Exceeding a period does not entitle the consumer to compensation.
In the event of dissolution in accordance with paragraph 3 of this article, the entrepreneur shall refund the amount paid by the consumer as soon as possible, but no later than 14 days after dissolution.
If delivery of an ordered product proves impossible, the entrepreneur shall make efforts to provide a replacement item. At the latest upon delivery, it shall be clearly and comprehensibly stated that a replacement item is being delivered. The right of withdrawal cannot be excluded for replacement items. The costs of any return shipment shall be borne by the entrepreneur.
The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a previously designated representative made known to the entrepreneur, unless expressly agreed otherwise.

Article 11A – Force Majeure

Force majeure is understood to mean any circumstance beyond the control of the entrepreneur that temporarily or permanently prevents fulfillment of the agreement, including but not limited to: disruptions at carriers, customs delays, pandemics, strikes, fire, government measures, war, natural disasters, and failures in telecommunications or internet.
During the period of force majeure, the obligations of the entrepreneur are suspended. If this period lasts longer than 30 days, both parties are entitled to dissolve the agreement without obligation to pay compensation.

Article 12 – Duration Transactions: Duration, Termination and Extension

Termination

The consumer may terminate an agreement entered into for an indefinite period and which provides for the regular delivery of products (including electricity) or services at any time, subject to agreed termination rules and a notice period of no more than one month.
The consumer may terminate an agreement entered into for a fixed period and which provides for the regular delivery of products (including electricity) or services at any time at the end of the fixed term, subject to agreed termination rules and a notice period of no more than one month.
The consumer may terminate the agreements mentioned in the previous paragraphs:
1. at any time and not be limited to termination at a specific time or during a specific period;
2. at least in the same manner as they were entered into;
3. always with the same notice period as the entrepreneur has stipulated for themselves.

Extension

An agreement entered into for a fixed period and which provides for the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a fixed period.
Contrary to the previous paragraph, an agreement entered into for a fixed period and which provides for the regular delivery of daily newspapers, news papers, weekly papers and magazines may be tacitly extended for a fixed period of up to three months, provided the consumer may terminate this extended agreement at the end of the extension with a notice period of no more than one month.
An agreement entered into for a fixed period and which provides for the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer may terminate it at any time with a notice period of no more than one month, and a notice period of no more than three months in the case the agreement provides for regular delivery, but less than once per month, of daily newspapers, news papers, weekly papers and magazines.
An agreement with a limited duration for the regular introductory delivery of daily newspapers, news papers, weekly papers and magazines (trial or introductory subscription) is not tacitly continued and ends automatically after the trial or introductory period.

Duration

If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.

Article 13 – Payment

Unless otherwise agreed, amounts owed by the consumer must be paid within 7 working days after the cooling-off period as referred to in Article 6 paragraph 1 has commenced. In the case of a service agreement, this period starts after the consumer has received confirmation of the agreement.
The consumer is obliged to immediately report inaccuracies in provided or stated payment details to the entrepreneur.
In the event of non-payment by the consumer, the entrepreneur has the right, subject to statutory limitations, to charge the reasonable costs made known to the consumer in advance.

Article 14 – Complaints Procedure

The entrepreneur has a sufficiently publicized complaints procedure and handles complaints in accordance with this procedure.
Complaints about the performance of the agreement must be submitted to the entrepreneur fully and clearly described within 7 days after the consumer has discovered the defects.
Complaints submitted to the entrepreneur are answered within 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within 14 days with an acknowledgement of receipt and an indication of when the consumer can expect a more detailed response.
If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.
In the case of complaints, the consumer must first turn to the entrepreneur. It is also possible to submit complaints via the European ODR platform (http://ec.europa.eu/odr).
A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur states otherwise in writing.
If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at its discretion, replace or repair the delivered products free of charge.

Article 15 – Disputes

Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law, even if the consumer resides abroad.
The Vienna Sales Convention does not apply.

Article 16 – Additional or Deviating Provisions

Additional or deviating provisions from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable medium.
All intellectual property rights relating to the website, texts, images, logos and product information belong to the entrepreneur or its licensors. Without prior written permission, these may not be reproduced, disclosed or used.
The processing of personal data takes place in accordance with applicable laws and regulations and the entrepreneur’s privacy statement, as published on the website.
If these general terms and conditions are available in multiple languages, the Dutch text prevails in the event of interpretation differences.
The entrepreneur reserves the right to amend these general terms and conditions. Amendments do not apply retroactively and will be communicated to the consumer in a timely manner.

Last updated: 11-2-2026